Question 1

How do I book a ticket?

Accepted Answer

Enter departure and arrival cities, pick your travel date and passengers, then click Search. Choose a trip, add it to the cart, and proceed to checkout.

Question 2

Can I cancel my booking?

Accepted Answer

Yes. You can cancel a ticket up to 24 hours before departure from your profile under My Trips. Cancellation rules vary by carrier.

Question 3

What payment methods do you accept?

Accepted Answer

We accept payment cards (Visa, Mastercard, ArCa) and bank transfers. All payments are processed over a secure connection.

Question 4

How do I use a promo code?

Accepted Answer

Enter your code on the Promo Codes page. The best applicable code is automatically applied at checkout.

Question 5

How long does a refund take?

Accepted Answer

Approved refunds are usually processed within 5–10 business days, depending on your bank. Track the status under My Trips.

Question 6

How do I track my trip?

Accepted Answer

Open the Track page and enter your ticket ID (e.g. TMS-26-78). You'll see real-time status and route progress.

Question 7

How do I contact support?

Accepted Answer

Send a message from this /settings/support page, email us, or call our contact number. We reply within 24 hours.

Question 8

How do I change my account details?

Accepted Answer

Go to Settings → Profile to update your name, email, or password.

Frequently Asked Questions